Question 1

What types of cars do you have available for rent?

Accepted Answer

We provide locally and well maintained used vehicles of various sizes.  At the moment, we have a small but mighty fleet that includes a Fiat, Mini Cooper and Chevy Traverse.

Question 2

What documents are required for car rental?

Accepted Answer

Your drivers license and registration.  Your registration is used for proof of insurance in case you get into an accident.

Question 3

Is there a minimum or maximum rental period?

Accepted Answer

Nope! As long as the rental is available, you can request to rent one of our cars for a day, a month or even longer.

Question 4

Do you offer one-way rentals?

Accepted Answer

Unfortunately not.  Cars must be returned to the same location of where it was picked up.

Question 5

Can I rent a car for someone else?

Accepted Answer

Unfortunately not.  Renters/drivers need to be present and provide a valid drivers license and proof of their insurance.

Question 6

How do tolls work with your rental vehicles?

Accepted Answer

Our vehicles come equipped with transponders allowing you to go through the tolls.  It typically can take up to 24 hours to be billed for any tolls incurred during your trip.  Toll fees will be added to your bill

Question 7

What happens if I return the car late?

Accepted Answer

We hope this doesn't happen, but you never know.  Late returns incur a late fee because the vehicle may be rented shortly after your scheduled drop off. It would be an extreme inconvenience to the next renter if you do not return the car on time.  If you feel like this may happen, just call us.  We can figure out something together.

Question 8

What fuel policy do you have for rental cars?

Accepted Answer

Cars are rented with a full tank of gas.  We ask that you fill the tank prior to drop off.  If you are unable to do so, no worries.  However, there is an extra fee if we have to do it.

Question 9

Do you offer pick up and drop off options...lets say, to and from the airport?

Accepted Answer

Unfortunately, this is not a regular service that we are able to offer.  However, if booked well in advance, we might be able to accommodate this request.  There is a one time convenience fee of $100 for this service and includes both delivery and drop off.

Question 10

How old do I need to be to rent a car from your company?

Accepted Answer

If you can legally drive with no restrictions, you are alright by us.

Question 11

Why rent from an independent car rental company vs. large chain agencies?

Accepted Answer

We're glad you asked. LOL! Renting from an independent car rental company like ours offers several advantages over larger chain companies.  Independent car companies often provide a more personalized and customer centric experience at an affordable rate.  With us at VonNay Independent Car Rentals, here is what you can expect:

Personalized Service: We take pride in offering personalized attention to each customer, ensuring your unique needs are met.

Flexibility: As an independent company, we have the flexibility to tailor our services to your requirements, providing a more adaptable and accommodating experience.

Local Expertise: Our team has in-depth knowledge of the local area, allowing us to offer valuable insights and recommendations to enhance your rental experience.  Our vehicles are also serviced locally which we are very proud of.

Competitive Pricing: Perhaps we should have started with this.  We strive to provide competitive and transparent pricing without the added fees and overhead costs often associated with larger chain agencies.  In fact, this is probably the most important area for us based on our own experience.  Customers have shared that other rental companies were twice the amount of what we charge.

Community Connection: Renting from us supports local businesses and contributes to the community, fostering a sense of connection and responsibility.

Efficiency and Quick Turnaround: Our streamlined process often lead to quicker check-ins, check-outs, and a more efficient rental experience.

Direct Communication: With fewer bureaucratic layers, you'll likely experience more direct and immediate communication with our team, ensuring a smoother rental process.

In summary, choosing an independent car rental company offers a more personable, flexible, and community-oriented experience compared to larger chain agencies.

FAQ

Frequently asked questions